KISS Professional SolutionsKISS Professional SolutionsGoulburn Valley Hospice Care is a not-for-profit organisation dedicated to providing compassionate palliative care and support to the local community. As a long-standing customer of Next Tech Group (a subsidiary of KISS) they partnered with NTG to modernise their communication and collaboration technology. The result is a streamlined, user-friendly environment that better supports staff, volunteers, and the community they serve.
Prior to engaging NTG, Goulburn Valley Hospice Care faced several operational and technology limitations that impacted efficiency and communication.
Their existing phone system lacked scalability, preventing them from adding new users as the organisation grew. This created communication bottlenecks and reduced flexibility for staff, particularly those working remotely.
The upstairs function room had minimal audio/visual capability, making it difficult to host presentations or events effectively. External users also found it challenging to connect to existing systems, limiting the room’s usability.
Committee of Management meetings often involved participants dialing in from different locations. However, unreliable audio and visual quality led to connectivity issues, delays, and longer meeting times.
The reception area lacked a dynamic communication tool to share updates, recognise donors, or promote key messages, reducing opportunities for engagement with visitors.
The new cloud-based system has significantly improved flexibility and usability. Staff can now easily add users, access the mobile app while working remotely, and view colleague availability in real time. The ability to use headsets with PCs allows staff to move freely around the office without missing calls.
The newly installed audio/visual solution has transformed the function room into a versatile and user-friendly space. Presentations are now seamless, and external users can connect effortlessly. High-quality sound and visuals have made the room ideal for events and community engagement.
The video conferencing solution has streamlined Committee of Management meetings. With reliable connectivity and clear audio/visual performance, meetings run more efficiently and are completed in less time.
The digital signage in reception enables staff to easily update and display messages. It is now used to promote key information and share personalised content, including recognising and thanking valued donors.
This project highlights how the right combination of technology can significantly enhance day-to-day operations, communication, and overall user experience within a not-for-profit environment. By partnering with Next Tech Group, Goulburn Valley Hospice Care now benefits from reliable, scalable, and easy-to-use solutions that support both their team and the wider community. Whether you’re looking to improve a single area of your business or undertake a complete technology upgrade, we can help with one or all of these solutions to create a more connected, efficient, and future-ready organisation.
Have any questions or want to explore how this applies to your situation, our team is happy to help.
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